Program Specialist

Position Profile

JOB TITLE: Program Specialist
JOB TYPE: Full-time
LOCATION: Minneapolis
DEPARTMENT: Program/Project Management
REPORTS TO: Program Director
DATE POSTED: January 2019

Overview

The Program Specialist will have a hands-on role in the configuration, maintenance, and execution of reward programs/promotions utilizing the RAZR platform. This person will collaborate with multiple groups ( account and client marketing teams, operations, design, engineering, and external service providers ) to ensure that reward programs and promotions are delivered on-time and executed with a high degree of accuracy, and effectiveness. The ideal candidate brings relevant experience, strong technical aptitude, project management skills and a passion for building reward solutions.

Responsibilities

  • Configure and execute reward programs, promotions, initiatives, and operating processes
  • Collaborates with internal/external contacts to facilitate the successful implementation of new or revised programs and promotions
  • Manages customer service related issues with clients and internal teams; direct contact for tier 2 escalations
  • Organizes and coordinates implementation of project plans to ensure compliance with overall strategic plans, goals, and objectives, as well as maintenance of optimal operating efficiency
  • Troubleshoots technical issues related to internal/external User experiences
  • Provides program reporting to account and client teams as needed
  • Implements and manages new operational processes that improve the effectiveness and efficiency of launching new programs

Qualifications

Requirements

  • Bachelor’s degree in Business, Marketing, or related field
  • Expertise in new process implementation and management
  • 2-4 years of experience, specifically program operations management
  • Strong technical aptitude; working knowledge of database concepts,  list building, and segmentation
  • Working knowledge and understanding of HTML, CSS, and XML
  • Advanced proficiency with Microsoft Excel

Knowledge, Skills, Abilities and Other Characteristics

  • Attention to detail, tasks performed consistently and accurately
  • Expertise in new process implementation and management
  • Ability to troubleshoot and QA program configuration and delivery
  • Understanding of project management methodologies, processes and industry standard tools
  • Experience working directly with developers, QA engineers, Account Managers, and Project Managers

Preferred

  • Agency experience
  • Background in marketing promotions
  • Understanding of Agile and Scrum methodologies

About Us

RAZR is a fast-growing marketing technology company headquartered in the Twin Cities, and we count some of the country’s most recognized brands among our clients. Working across a spectrum of industries including healthcare, medical technology, financial services, and wealth management, we help companies establish meaningful connections with the audiences who drive their businesses. We do this by combining smart strategy, compelling creative and a proprietary suite of engagement technology.

We pride ourselves on a warm and welcoming culture of passion and pride, built by an eclectic group of fun-loving people at a hassle-free location in the Twin Cities’ west metro.

Our need is immediate, so reply without delay — with a current resume, a carefully-edited portfolio or link to samples of your work, and your salary expectations — to careers@razrhq.com.